Google has warned about the potential pitfalls of artificial intelligence (AI) in chatbots. In an interview with Germany’s Welt am Sonntag newspaper, Prabhakar Raghavan, senior vice president at Google and head of Google Search, discussed the dangers posed by AI chatbots.
The warning comes as Google’s parent company, Alphabet, struggles to keep up with OpenAI, a Microsoft-backed AI startup that released the ChatGPT chatbot in November 2020. According to Raghavan, chatbots with AI powers can sometimes lead to something called “hallucination.”
In a hallucination, a machine can provide a convincing and completely made-up answer. To prevent this, Raghavan believes it is essential to minimize the chances of this occurring.
Google is also taking a cautious approach to using AI in chatbots, as opposed to OpenAI, which has taken a more aggressive stance. OpenAI recently announced it was making ChatGPT available to anyone who wanted to use it in their applications. While the technology is still in its early stages, Google is taking steps to ensure it is used responsibly.
Google is not alone in its caution when it comes to AI chatbots. Other tech companies like Microsoft and IBM are also taking a more measured approach to developing and deploying AI technologies.
Ultimately, AI is still a relatively new technology, and caution is warranted when using it in the development of chatbots. While AI promises better customer experiences, it is important to ensure that the technology is used responsibly.